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The Definitive Guide to Creating a Standout Customer Experience Strategy Template

Lumoa

In the 1970s and 1980s, when the field was still in its infancy, customer experience was hardly a factor in determining which goods consumers bought. It lets you identify the demographic makeup of your customer base. You also need to engage with real customers in the market. How many segments are they spread across?

article thumbnail

The Definitive Guide to Creating a Standout Customer Experience Strategy

Lumoa

In the 1970s and 1980s, when the field was still in its infancy, customer experience was hardly a factor in determining which goods consumers bought. It lets you identify the demographic makeup of your customer base. You also need to engage with real customers in the market. How many segments are they spread across?