Help.com
SEPTEMBER 20, 2018
The business of customer service has grown consistently, and the US Bureau of Labor Statistics says the number of customer service representatives will have grown by 5% between 2016 and 2026. Running a company can be complicated–especially when you realize you need to grow your team.
SmartKarrot
APRIL 28, 2022
The advent of metaverse translates into opportunities and challenges for all sectors- more specifically, customer experience. Customer Experience in Metaverse. As per a Gartner prediction, by 2026, 25% of people will spend at least an hour per day in Metaverse. This offers customization like never before.
Playvox
FEBRUARY 29, 2024
Omnichannel — being able to take contacts from text, chat, social media, and the telephone — has become standard across contact centers, and the ways that customers can contact your business will only continue to expand in the future. Conversational AI makes agents more efficient and effective, while also improving the customer experience.”
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