2026 Consumers Customer Experience Customer Service Representative 
Help.com
SEPTEMBER 20, 2018
The business of customer service has grown consistently, and the US Bureau of Labor Statistics says the number of customer service representatives will have grown by 5% between 2016 and 2026. According to one study , 44% of US consumers switch to a competitor when they receive poor customer service.
SmartKarrot
APRIL 28, 2022
The advent of metaverse translates into opportunities and challenges for all sectors- more specifically, customer experience. Customer Experience in Metaverse. As per a Gartner prediction, by 2026, 25% of people will spend at least an hour per day in Metaverse. This offers customization like never before.
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