ShepHyken

APRIL 8, 2022

Did you know that 70% of consumers have stopped doing business with a brand following a poor customer experience? Brand care experience . A personalized approach to customer issues, consultative product advisories based on customer needs, and brand advocacy make the post-purchase brand experience special. .

Retail 77

Retail Customer Experience Contact Center Omnichannel 77

Kayako

APRIL 1, 2022

Customer experience is the key brand differentiator that drives sales and grows customer loyalty. Social commerce (selling products and services on social media) will reach $604.5 billion by 2027. In 2020, the number of companies investing in the omnichannel experience jumped from 20% to more than 80%.

Customer Satisfaction 90

Customer Satisfaction 2022 Omnichannel 2027 90

Team Support

MAY 31, 2023

If you’re still not convinced of the utility of chatbots, it is important to note that chatbots are expected to be the primary mode of customer communication for at least a quarter of companies by the year 2027. times more likely to stay loyal to a brand when they get their questions answered quickly.

Customer Service 98

Customer Service 2027 Competitive Advantage Customer Service Strategies 98