Is a Digital-Only Strategy Right for Your Business?
CSM Magazine
JANUARY 16, 2023
Gartner has said that chatbots will be the primary contact method for a quarter of firms by 2027. billion as we go into 2023, and 10 billion by 2027. The customer experience that chatbots delivered was deemed too poor for them to be so integral in delivering a good, let alone great, customer experience.
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