SaleMove

DECEMBER 17, 2018

Social media has opened up multiple channels of communication between brands and consumers, allowing those conversations to take place almost 24/7. While no one can predict the future with perfect accuracy, don’t be surprised if a customer service rep in 2028 looks a little something like this: . SUPER SMART.

2028 45

2028 Customer Service Call Center Social Media 45

SaleMove

DECEMBER 17, 2018

Social media has opened up multiple channels of communication between brands and consumers, allowing those conversations to take place almost 24/7. While no one can predict the future with perfect accuracy, don’t be surprised if a customer service rep in 2028 looks a little something like this: . SUPER SMART.

2028 40

2028 Customer Service Call Center Social Media 40

SaleMove

DECEMBER 17, 2018

Social media has opened up multiple channels of communication between brands and consumers, allowing those conversations to take place almost 24/7. While no one can predict the future with perfect accuracy, don’t be surprised if a customer service rep in 2028 looks a little something like this: . SUPER SMART.

2028 40

2028 Customer Service Call Center Social Media 40

CSM Magazine

DECEMBER 5, 2018

By 2028, recent research forecasts that 70-80% of online purchases will be made using mobile devices. Within a decade, consumers will also be shopping using VR headsets, combining the experience of real-life store shopping with the comfort of home. In practice the picture is arguably more confusing.

Communication 58

Communication Customer Experience 2028 Social Media 58

C Space

OCTOBER 26, 2018

And I ended up on Jack Dorsey’s page; prior to that: Twitter; prior to that: Social Media. Consumer trust is already waning in the face of an ever-oblique political landscape, so what will happen in 10 years’ time? Getting into consumers’ mindset: five emotional cues that drive sales and loyalty. Just to name a few.

2028 66

2028 Advertising 2018 Retail 66