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Top 5 Customer Service & CX Articles for the Week of September 11, 2023

ShepHyken

How the ‘Zero Consumer’ is Inspiring Innovative Visual Imagery for Retail Success by Peter McCall (Total Retail) Consumers’ shopping expectations have skyrocketed. According to McKinsey, these are today’s ‘Zero Consumers.’ These are what McKinsey refers to as the “Zero Consumer.”

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Meet The Customer Service Rep Of The Year—in 2028

SaleMove

Social media has opened up multiple channels of communication between brands and consumers, allowing those conversations to take place almost 24/7. While no one can predict the future with perfect accuracy, don’t be surprised if a customer service rep in 2028 looks a little something like this: . SUPER SMART.

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article thumbnail

Meet The Customer Service Rep Of The Year—in 2028

SaleMove

Social media has opened up multiple channels of communication between brands and consumers, allowing those conversations to take place almost 24/7. While no one can predict the future with perfect accuracy, don’t be surprised if a customer service rep in 2028 looks a little something like this: . SUPER SMART.

2028 40
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Meet The Customer Service Rep Of The Year—in 2028

SaleMove

Social media has opened up multiple channels of communication between brands and consumers, allowing those conversations to take place almost 24/7. While no one can predict the future with perfect accuracy, don’t be surprised if a customer service rep in 2028 looks a little something like this: . SUPER SMART.

2028 40
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A Positive Customer Experience by Tailoring Communications

CSM Magazine

By 2028, recent research forecasts that 70-80% of online purchases will be made using mobile devices. Within a decade, consumers will also be shopping using VR headsets, combining the experience of real-life store shopping with the comfort of home. Each method comes with its own benefits and preferences differ from person to person.

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AI Helping Restaurants Navigate the Future of Food

NetBase

When deciding what to eat for that next meal, more and more often, consumers are making an ethical choice. So, how are consumers eating more ethically, specifically? Multiple points in the farm-to-table cycle for consumers to pay attention to. And they just aren’t filling to some, leaving consumers craving protein.

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AI Helping Restaurants Navigate the Future of Food

NetBase

When deciding what to eat for that next meal, more and more often, consumers are making an ethical choice. So, how are consumers eating more ethically, specifically? Multiple points in the farm-to-table cycle for consumers to pay attention to. And they just aren’t filling to some, leaving consumers craving protein.

2028 40