West Monroe

JULY 26, 2022

But an in-depth examination of their digital offerings and customer expectations reveals those gains may be fleeting—with non-traditional rivals like fintechs poised to swoop in. Case in point: 73% of respondents to our customer survey said a completely digital experience would improve their banking experience.

Banking 59

Banking 2028 Financial 2021 59

West Monroe

JULY 27, 2022

But an in-depth examination of their digital offerings and customer expectations reveals those gains may be fleeting—with non-traditional rivals like fintechs poised to swoop in. Case in point: 73% of respondents to our customer survey said a completely digital experience would improve their banking experience.

Banking 52

Banking 2028 Financial 2021 52

SurveySensum

OCTOBER 5, 2023

And few days later, Samantha received an email from the dealership’s general manager. They not only improved their follow-up procedures but also extended their gratitude by sending Samantha a complimentary maintenance package and an invitation to an exclusive customer appreciation event. billion users by 2028.

Automotive 52

Automotive Feedback Customer Satisfaction 2028 52

SurveySensum

NOVEMBER 7, 2023

That’s why this should come as no surprise that the quality of mobile customer experience you provide to your customers has a profound impact on satisfaction, loyalty, and overall business performance. Well, you can start by scrolling down and exploring the 9 proven ways to improve your mobile customer experience.

Customer Experience 52

Customer Experience 2023 Multi-Channel E-support 52