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Top 5 Customer Service & CX Articles for the Week of September 11, 2023

ShepHyken

” I’m intrigued by the article as it claims that one way to attract and retain these customers is through visual imagery. My Comment: If a post goes “viral” and brings a lot of attention to a company or brand, there is an opportunity for customer acquisition.

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CRM integration: A gateway to enhanced customer management

BirdEye

Chaos would ensue, with dissatisfied customers and a disorganized staff. Customer relationship management (CRM) integration is about connecting your CRM software with other key systems in your organization, like your website, email platforms, or customer service tools. Table of contents What is CRM integration?

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What’s Everyone Talking About in Customer Experience Today?

BlueOcean

Read more > The Growing Value of the Customer Experience Market. Between 2021 and 2028, the global customer experience management market size is expected to grow from $8.79 This report gives a deep dive into the revenue share of each segment of customer experience. billion to $27.12

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The Importance of Mobile Customer Experience in 2023

SurveySensum

That’s why this should come as no surprise that the quality of mobile customer experience you provide to your customers has a profound impact on satisfaction, loyalty, and overall business performance. Well, you can start by scrolling down and exploring the 9 proven ways to improve your mobile customer experience.