Remove 2029 Remove Contact Center Remove E-support Remove Marketing
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Top Retail Customer Experience Trends to Watch in 2023

SurveySensum

1. – By automating contact centers and warehouses, retailers are able to provide quicker and more efficient service to customers. According to Statistia’s survey on Retail Technology , in 2021, the global market value of self-service systems was over 4 billion USD, and it is expected to hit 13-14 billion USD by 2030.

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How to Enhance CX in Retail With Customer Feedback?

SurveySensum

Several factors can contribute to this issue: it could be due to a lack of customer awareness lack of customer interest in the category ineffective marketing strategies limited product assortment intense competition from other brands. Evaluate and refine marketing strategies to effectively reach the target audience. And guess what?

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