2030 Consumers Customer Satisfaction Virtual Agent 
Inbenta
OCTOBER 11, 2021
According to Business Insider, nearly 40% of internet users worldwide prefer chatbots over less conversational virtual agents. . billion by 2030. . If your company receives a lot of customer calls regarding a particular service or policy, a helpful voice bot could run them through the options best suited to their question.
Magellan Solutions
JULY 29, 2021
The Asian Development Bank predicts that by 2030 AI and similar technologies could displace 286,000 workers or almost a quarter of the people in the telemarketing call center Philippines. First, the mass adoption of smartphones, social media, and consumer-friendly apps changed. It dramatically heightened customers’ expectations.
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