a-new-breakthrough-model-of-customer-experience-quantum-customer-centricity 
C3Centricity
JANUARY 16, 2024
Everyone is talking about the importance of customer centricity. But they should be actioning quantum customer centricity! Many people think that customer centricity is the same as customer experience. At least if they are thinking about the traditional CX model. Let me explain.
SaleMove
MARCH 12, 2021
How to Avoid the Severe Fate of Complacency – and Continuously Improve your Customer Experience. Of course, new leaders often rise and replace the former frontrunners during times of change. We are seeing automation, self-service and AI completely transform customer care and how customer-facing teams operate.
SaleMove
MARCH 12, 2021
How to Avoid the Severe Fate of Complacency – and Continuously Improve your Customer Experience. Of course, new leaders often rise and replace the former frontrunners during times of change. We are seeing automation, self-service and AI completely transform customer care and how customer-facing teams operate.
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