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A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

It encompasses activities such as customer retention, customer loyalty programs, customer feedback surveys, customer reviews and ratings, customer panel discussion groups, customer support services, and more. This helps to ensure customer satisfaction and builds long-term customer loyalty.

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Customer Experience Strategy: An A to Z Glossary

Lumoa

Purposeful Leadership: Leaders operate consistently with a clear set of values. Compelling Brand Values: Brand promises drive how the organization treats customers. Do you love CEM as much as we do? However, if you want to measure loyalty and aim for long-term goals, check the Net Promoter System.

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A to Z Guide to Customer Experience Definitions and Terms

Lumoa

Purposeful Leadership: Leaders operate consistently with a clear set of values. Compelling Brand Values: Brand promises drive how the organization treats customers. Do you love CEM as much as we do? However, if you want to measure loyalty and aim for long-term goals, check the Net Promoter System.