SurveySparrow

SEPTEMBER 21, 2020

Giant companies like Taco Bell, Microsoft, Apple, Southwest Airlines have achieved massive success because of online surveys. NPS (Net Promoter Score) Surveys. Surveys are a great weapon for brands to understand and to increase ROI(Return on Investment). Let them know, your brand values them, care for them.

ROI 45

ROI Return on Investment Social Media Net Promoter Score 45

Ian Williams

MARCH 19, 2020

It’s a model that I use, I’ve created business cases that have tried to look historically at an organisation’s NPS data and financial data and see if there’s some kind of correlation between the two. The large advertising agency, brand agency, one of the biggest in the country saw that as a threat. Ian: Oh really?

Leadership 52

Leadership Consulting Financial Customer Experience 52

SurveySensum

FEBRUARY 10, 2022

NPS is a critical business KPI that tells you how likely your customer is to recommend your product or service to others. Given its significance, how do you improve your Net Promoter Score? Did you know that 48% of your unhappy customers are likely to complain about negative experiences with brands to 10 or more people?

NPS 52

NPS Net Promoter Score Touchpoint Feedback 52

SurveySensum

FEBRUARY 3, 2022

NPS is a critical business KPI that tells you how likely your customer is to recommend your product or service to others. Given its significance, how do you improve your Net Promoter Score? Did you know that 48% of your unhappy customers are likely to complain about negative experiences with brands to 10 or more people?

NPS 52

NPS Net Promoter Score Touchpoint Feedback 52