CSM Magazine

MAY 31, 2023

In the heart of every successful business, a strong commitment to customer satisfaction is always present. One innovative tool businesses are increasingly employing is call center recording. This technology captures customer interactions, providing valuable insights that can refine and enhance the customer experience.

Call Center 52

Call Center Call Recording Customer Service Representative Metrics 52

Playvox

APRIL 21, 2023

Related Article: 5 Must-Haves for Growing Companies Looking to Create an Omnichannel Support Center Evolving Roles In The Contact Center In a digital customer service center, workforce managers, quality management analysts, and even CX leaders will find that their roles are changing — for the better.

Omnichannel 95

Omnichannel Customer Experience Contact Center Social Media 95

CSM Magazine

OCTOBER 30, 2019

For years, technology has collected call recordings, keystrokes, e-mails and other interactions between front-line employees and customers. This information would later be analyzed by managers to assess how staff were performing and what could be improved.

Customer Experience 40

Customer Experience Contact Center Average Handle Time Call Recording 40

Magellan Solutions

DECEMBER 10, 2019

But no matter how tough it is, you still you need to deal with them and address all of their concerns as customer experience is one of the major factors that may affect the growth of a business. It is for this reason that companies invest in customer service. . What To Expect From This Article?

Customer Service 98

Customer Service Contact Center Multi-Channel Social Media 98