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How to Coach Your Customer Service Reps to Drive Actual Performance with Steve Richards

Kustomer

AUGUST 8, 2022

Making sure that the rep opens with a kind, confident, and consistent greeting and ends the conversation with a definitive action plan and customer appreciation. Steve Richards: (00:40) I’m used to the salespeople and its kind of a little bit of a different world here going into call centers with CX. Read More Hide.

Customer Service 98
Customer Service Call Center Contact Center Measurement 98
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How to Coach Your Customer Service Reps to Drive Actual Performance with Steve Richards

Kustomer

JULY 16, 2020

The first important notes are the beginning and the ending of the call. Making sure that the rep opens with a kind, confident, and consistent greeting and ends the call with a definitive action plan and customer appreciation. The process was what evolved over time, based on the resources they had. Read More Hide.

Customer Service 52
Customer Service Call Center Contact Center Sales 52
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