HGS Webinar: Reinventing the Customer Service Model Using Bots&Brains™
Team HGS
AUGUST 22, 2017
After a review of the vast benefits of a bots-brains approach—including improved average handle time (AHT) and response time, lessening of Tier I labor, and improved CSAT, Lauren took on pressing questions from our attendees. Then comes the question of whether we enable a bot and a customer care representative?
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