Average Handle Time Competitive Advantage Customer Service Representative Effort Score 
InMoment XI
NOVEMBER 15, 2023
If CSAT scores indicate consistently low satisfaction, it signals a need for further investigation and potential improvements to enhance the overall customer experience in real-time. A low CES indicates a smoother customer experience, while a high score signals potential areas of friction.
ProProfs Chat
MARCH 25, 2020
Implementation of automated customer service is no longer considered an innovative competitive advantage but an essential way of staying competitive. And this proactive way of showing your customers that you care about them can only make them think even better about your brand. #4: in annual costs by 2022”.
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