HGS Webinar: Reinventing the Customer Service Model Using Bots&Brains™
Team HGS
AUGUST 22, 2017
At this session, she guided attendees on: AI’s evolving role in optimized CX. ,”shed light on this role’s increasing popularity surge among corporations, as 50% have already hired this position, with 21% focused on digital and automation combined, and 50% stating “Wish I did.”. It really helps us to uncover why people are reaching out to us.
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