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Remove Average Handle Time Remove Customer Relationship Management Remove Interaction Remove Virtual Agent
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Beyond the AI Customer Service Hype: Practical Applications for Real Results

UJET

NOVEMBER 3, 2020

AI (artificial intelligence) customer service tools weren’t designed to replace your agents. They were designed to help your agents deliver a better customer experience. Predictive Routing Connects Customers to the Right Agent Faster. Automation Reduces Repetitive Tasks for Agents.

Virtual Agent 82
Virtual Agent Customer Service Contact Center Average Handle Time 82
article thumbnail

Beyond the AI Customer Service Hype: Practical Applications for Real Results

UJET

NOVEMBER 3, 2020

AI (artificial intelligence) customer service tools weren’t designed to replace your agents. They were designed to help your agents deliver a better customer experience. Predictive Routing Connects Customers to the Right Agent Faster. Automation Reduces Repetitive Tasks for Agents.

Virtual Agent 72
Virtual Agent Customer Service Contact Center Average Handle Time 72
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