Remove Average Handle Time Remove Effort Score Remove Insights Remove Voice of Customer
article thumbnail

Learning to Adapt in an Ever Changing Market With Nate Brown

Kustomer

Gabe and Nate provide valuable insights on change management and how companies can evolve and thrive in the new market. Customer service is still a relatively new department and career path. We know our customers, the hearts and minds of our customers, better than we ever have before. Stage two, voice of customer engine.