Average Handle Time, Roadmap and White Paper

2020 Is the Year of Digital Omnichannel. Here’s What You Need to Know

Comm100

JANUARY 14, 2020

With digital omnichannel, agents have both the tools and the context they need to satisfy customers and improve KPIs such as first contact resolution rate (FCR) and average handle time (AHT). These channels cover both your real-time and “anytime” communication bases. Create a digital roadmap for your customers’ journey.

Omnichannel

Omnichannel White Paper 2020 Social Media

2020 Is the Year of Digital Omnichannel. Here’s What You Need to Know

Comm100

JANUARY 14, 2020

FCR) and average handle time (AHT). These channels cover both your real-time and “anytime” communication bases. They also provide enough self-support cushion to take the pressure off your agents in times of high-volume or after-hours support requests. Create a digital roadmap for your customers’ journey.

Omnichannel

Omnichannel 2020 White Paper Social Media

CXDNA Update

2020 Is the Year of Digital Omnichannel. Here’s What You Need to Know

2020 Is the Year of Digital Omnichannel. Here’s What You Need to Know

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