Lumoa

FEBRUARY 9, 2023

software bug fixes, wrong information corrected on the website) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. The situation when B2B CX was very distant from B2C CX has been rapidly changing. upselling to the most loyal customers) Process changes (e.g.

Definition 178

Definition Net Promoter Score Customer Experience B2C 178

Lumoa

MARCH 20, 2018

sw bug fixes, wrong information corrected on the web site) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. The situation when B2B CX was very distant from B2C CX has been rapidly changing. So let’s start! A company usually follows a set of KPIs.

Net Promoter Score 114

Net Promoter Score Customer Experience CEM B2C 114

Lumoa

MARCH 20, 2018

sw bug fixes, wrong information corrected on the web site) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. The situation when B2B CX was very distant from B2C CX has been rapidly changing. So let’s start! A company usually follows a set of KPIs.

Definition 64

Definition Net Promoter Score Customer Experience CEM 64