Remove B2C Remove Customer Retention Remove Loyalty Programs Remove Mobile Customer Service
article thumbnail

50+ Customer Experience Statistics for 2020

ProProfs Chat

Better customer experiences can also help you improve employee satisfaction hassle-free. 80% of B2B buyers are not only looking for but expect a buying experience like that of a B2C customer. (Source: Lumoa ) Tweet this. As one of the customer experience facts, this one definitely leaves us surprised.

2020 66