Brand Values, Brands, Customer Change and Customer Expectations

15 Customer Service Psychology Tips to Provide Better Support

ProProfs Chat

APRIL 24, 2020

We’ve seen popular brands create some of the most memorable and successful customer service stories. Believe it or not, but customer service psychology is one of the driving factors for their success. According to NewVoiceMedia , feeling unappreciated is the #1 reason for customers to switch away from products and services.

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Aha! Why closing the feedback loop could be the best ever thing you do for your business

SurveySparrow

JUNE 26, 2019

Closing the customer feedback loop fixes this problem by asking questions to the customers back and forth to resolve an issue. The fact that a customer’s feedback was taken seriously, and actions are taken based on it builds better credibility for the brand. It means two things: 1.

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CXDNA Update

15 Customer Service Psychology Tips to Provide Better Support

Aha! Why closing the feedback loop could be the best ever thing you do for your business

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