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Customer Experience Strategy: An A to Z Glossary

Lumoa

MARCH 20, 2018

Purposeful Leadership: Leaders operate consistently with a clear set of values. Compelling Brand Values: Brand promises drive how the organization treats customers. Do you love CEM as much as we do? To summarize, CSAT is a very good tool if you want to measure how a customer is satisfied with one-time interaction.

Net Promoter Score 114
Net Promoter Score Customer Experience CEM B2C 114
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A to Z Guide to Customer Experience Definitions and Terms

Lumoa

MARCH 20, 2018

Purposeful Leadership: Leaders operate consistently with a clear set of values. Compelling Brand Values: Brand promises drive how the organization treats customers. Do you love CEM as much as we do? To summarize, CSAT is a very good tool if you want to measure how a customer is satisfied with one-time interaction.

Definition 64
Definition Net Promoter Score Customer Experience CEM 64
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