InMoment XI

NOVEMBER 30, 2023

These tools are essential for understanding how your customers are talking about your brand. Respond to customer feedback, both positive and negative, to show transparency and dedication to customer satisfaction. Doing this will help you foster a community around your brand, where customers feel heard, valued, and connected.

Brands 378

Brands Management Multi-Channel Social Media 378

CSM Practice

DECEMBER 19, 2021

Sales, marketing, leadership, and support use the platform religiously. Customer Feedback tech. It’s essential to get a competitive advantage. As a customer retains, revenue increases, brand value increases and thus fuelling upward growth. So you see the impact is immense. Everyone who uses a CRM owns it.

Customer Success 98

Customer Success Competitive Advantage Technology Customers 98

ProProfs Chat

JUNE 22, 2018

And highly engaged employees are an outcome of effective leadership! . In order to scale up employee engagement, we must first scale up our leadership. Leadership interactions with employees manifest in employee interactions with customers. Great customer experiences start with leadership! Engage them, ask for feedback.

Customer Service 108

Customer Service Leadership Customers Competitive Advantage 108

ProProfs Chat

DECEMBER 12, 2019

Brand Value & Customer Service Quotes. Great customer service is a critical competitive advantage for a business.” ? Culture, leadership and employee engagement are the essentials for great customer experience. Feedback is for human beings, so address them as such. . – ” – Harvey MacKay.

Customer Service 80

Customer Service Customer Experience Advertising Customers 80

Stella Connect

JANUARY 4, 2022

Rather, keeping a pulse on how your agent is performing (which can inform how they’re likely going to respond to your feedback), and how they’re going to create actionable change in their behavior as a result, is another critical part of coaching. But that doesn’t mean overlooking the agent as an individual in any way. Keep it simple.

Customer Service Training 97

Customer Service Training Customer Service Contact Center Customers 97

Stella Connect

APRIL 17, 2018

Base the session on a call you listened to, customer feedback, or other performance data tied to a specific interaction. During the session, it’s fine to remind agents of brand guidelines. Feedback should be clear and succinct so it’s easy to digest. Align customer service training with brand values and goals.

Customer Service Training 62

Customer Service Training Customer Service Contact Center Customers 62

Stella Connect

APRIL 17, 2018

Base the session on a call you listened to, customer feedback, or other performance data tied to a specific interaction. During the session, it’s fine to remind agents of brand guidelines. Feedback should be clear and succinct so it’s easy to digest. Align customer service training with brand values and goals.

Customer Service Training 40

Customer Service Training Customer Service Contact Center Customers 40