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15 Customer Service Psychology Tips to Provide Better Support

ProProfs Chat

In short, understanding the customer’s psychology plays a huge role in your business to create strategies that build an amazing experience for all. This effort not only helps you understand how to handle difficult customers but also allows you to create delightful customer journeys. Increase your agents’ autonomy.

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Aha! Why closing the feedback loop could be the best ever thing you do for your business

SurveySparrow

Closed loop feedback helps businesses to keep a track of their efficiency by hearing feedback from the horse’s mouth- the customer. Understanding this can help you create more relevant content according to the buyer persona and make adequate changes to derive the maximum value out of it. .