Brands Connections Customer Confidence Customer Service Representative 
ShepHyken
DECEMBER 21, 2021
Customer Service Avoidance. How CX Avoidance Impacts Customers, Employees, and Brands. They discuss how to use technology and staff the customer service department to be effective throughout the entire customer journey. To limit the time taken by their staff in interacting with customers.
CSM Magazine
JUNE 19, 2023
One key aspect of providing first-rate support is ensuring that your customer service team members are approachable and relatable. Display Genuine Empathy One of the most effective ways to make your customer service team more approachable and relatable is by displaying genuine empathy to customers.
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