Brands Customer Confidence Customer Relationships Customer Service Representative 
ShepHyken
DECEMBER 21, 2021
Customer Service Avoidance. How CX Avoidance Impacts Customers, Employees, and Brands. They discuss how to use technology and staff the customer service department to be effective throughout the entire customer journey. To limit the time taken by their staff in interacting with customers.
CSM Magazine
DECEMBER 13, 2023
As a matter of fact, 49% of customers have left a brand due to poor customer service , as revealed in a study back in 2021. Note that most of these customers were once very loyal to the brands they supported. This highlights a significant issue: neglecting customer service.
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