SurveySensum

JULY 26, 2023

It is far more expensive to acquire new customers than to retain existing ones and brands understand that. That’s why they need to focus on retaining the customers they have, and not just on acquiring more. Recognizing this, many brands have shifted their focus toward customer retention strategies.

Customer Retention 52

Customer Retention Retail Social Media Loyalty Programs 52

Magellan Solutions

FEBRUARY 28, 2017

Get to know them – You’ll need to understand millennials in order to enginner your omnichannel and cater to their specific preferences. Use data point research, analyses, and automation software to gather customer data and build profiles. Highlight different aspects of your omnichannel experience depending on your findings.

Call Center 61

Call Center Omnichannel 2004 2025 61

SurveySensum

JULY 19, 2023

According to a new Forbes Insights and Arm Treasure Data survey of more than 1000 customers worldwide, 74% of customers said they are likely to buy from brands based on experience alone. This statistic emphasizes the critical role that retail customer experience plays in customer loyalty, brand advocacy, and business growth.

Retail 40

Retail Customer Experience Social Media Rewards Programs 40