Why Do I Need Data in My Journey Maps?
CX Journey
NOVEMBER 28, 2018
Artifacts, including call recordings, videos, invoices, receipts, pictures, documents, screenshots, etc.
CX Journey
NOVEMBER 28, 2018
Artifacts, including call recordings, videos, invoices, receipts, pictures, documents, screenshots, etc.
Pointillist
MARCH 1, 2019
For a business, that means high costs and inefficient call center operations. Call centers, therefore, want to improve first call resolution rate, reduce call volume, and excel at customer service while reining in high costs. But how exactly will customer journey analytics work in a call center operation?
Pointillist
MARCH 1, 2019
For a business, that means high costs and inefficient call center operations. Call centers, therefore, want to improve first call resolution rate, reduce call volume, and excel at customer service while reining in high costs. But how exactly will customer journey analytics work in a call center operation?
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