Call Center CEM Connections Omnichannel 
ENGAGE.cx
JULY 9, 2015
For instance, more and more retailers are adopting omnichannel strategies, however, more often than not, the end result is a schizophrenic technology arrangement that produces disparate customer interactions. One week before the trip, the customer calls their credit card customer service to alert them of their trip.
ENGAGE.cx
JULY 9, 2015
For instance, more and more retailers are adopting omnichannel strategies, however, more often than not, the end result is a schizophrenic technology arrangement that produces disparate customer interactions. One week before the trip, the customer calls their credit card customer service to alert them of their trip.
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