Call Center CEM Customer Expectations Omnichannel 
ENGAGE.cx
JULY 9, 2015
For instance, more and more retailers are adopting omnichannel strategies, however, more often than not, the end result is a schizophrenic technology arrangement that produces disparate customer interactions. The bottom line is customers expect, in fact demand, an unparalleled customer experience. Pretty wild, huh?
ENGAGE.cx
JULY 9, 2015
For instance, more and more retailers are adopting omnichannel strategies, however, more often than not, the end result is a schizophrenic technology arrangement that produces disparate customer interactions. The bottom line is customers expect, in fact demand, an unparalleled customer experience. Pretty wild, huh?
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