Magellan Solutions
JULY 28, 2021
Why is omnichannel retail valuable? The acceleration in consumer behavior change in 2020 has made an omnichannel strategy more important than ever. With the internet having already driven major progress on the first two customer needs, attention is now turning to convenience. . Meet customers where they are.
Avaya
MAY 23, 2017
60% of customers change their contact channel depending on where they are and what they’re doing. Companies are rapidly investing in this area to identify opportunities for process improvement, digitization, automation and, ultimately, competitive differentiation.
Integrity Solutions
SEPTEMBER 28, 2023
An effective customer service training program will take into account the process, skills, behaviors, attitudes and values that are required to consistently deliver amazing customer experiences. To get the biggest impact, a customer service mindset has to be instilled across the organization.
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