Call Center Customer Experience Design Customer Service Representative Loyalty 
Myra Golden
APRIL 10, 2017
The second meeting was a task force to look for ways to increase customer loyalty. I called George into my office. George was a bright, energetic, proactive frontline customer service representative. At 2:30 I have a customer loyalty task force meeting. He was beaming with excitement.
Myra Golden
APRIL 5, 2023
It’s a crucial skill for anyone who frequently takes calls, such as customer service representatives, salespeople, or receptionists. Mastering the art of signposting can help you control the call, build rapport with the caller, and ultimately achieve your desired outcome. .”
Beyond Philosophy
MAY 18, 2023
EQ is also a crucial part of your customer experience design and delivery. Today, we are discussing EQ, what it is, and how it helps your customer strategy and leadership. The same goes for customer service representatives. Having a high EQ is vital to customer service.
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