BirdEye

DECEMBER 26, 2023

But unfortunately, most businesses are not where they should be in customer communications. Studies suggest that 30% of business phone calls go unanswered. VoIP or Voice over Internet Protocol is a communication system that uses the internet to make calls, unlike a traditional landline telephone. What is a VoIP number?

Call Recording 110

Call Recording Communication Connections Multi-Channel 110

BirdEye

MARCH 1, 2024

Are you a multi-location business struggling with time zone headaches and frustrated customers? Juggling customer calls across different locations and time zones can be a nightmare. Missed calls, confused customers, and a strained support team are just a few of the consequences. Why do you need business call forwarding?

Customer Service 58

Customer Service Multi-Channel Call Recording Social Media 58

RapportBoost

OCTOBER 16, 2018

We’ve been looking at this category as part of the Interaction Analytics because conversations between people that made calls in their contact centers have become multi-channel and unstructured. Dan: The call recording leaders certainly took the leading role and some of the acquisitions that they made.

Multi-Channel 45

Multi-Channel 2011 Contact Center Call Recording 45

Magellan Solutions

DECEMBER 10, 2019

Regardless of the channel and the type of customer service you need, whether it is voice or non-voice function, contact centers got your back! . Outsourced customer service channels. Grow your support coverage – Every call is an opportunity to create a great impression to customers.

Customer Service 98

Customer Service Contact Center Multi-Channel Social Media 98

NICE inContact

JULY 23, 2015

What is an Intelligent Contact Center? Some recent additions to the arsenal include: Cross Platform Communication. In any given contact center, of any size, you will find a multitude of solutions to manage forecasting, scheduling, IVR, ACD, call recording, quality management, performance management, etc.

Contact Center 48

Contact Center Multi-Channel Social Media Call Recording 48

Kustomer

JANUARY 14, 2021

He says, “So when you think about your support as a business and how you’re enabling your customer, educating your customer and supporting your customer, you have to do that through many different lenses, through many different channels.” And you drive consistency for those channels. Are we sharing the same message? Ed Porter: (01:19).

Multi-Channel 81

Multi-Channel Contact Center Customers Sales 81