RapportBoost

OCTOBER 16, 2018

We’ve been looking at this category as part of the Interaction Analytics because conversations between people that made calls in their contact centers have become multi-channel and unstructured. Dan: The call recording leaders certainly took the leading role and some of the acquisitions that they made.

Multi-Channel 45

Multi-Channel 2011 Contact Center Call Recording 45

Magellan Solutions

DECEMBER 10, 2019

Regardless of the channel and the type of customer service you need, whether it is voice or non-voice function, contact centers got your back! . Outsourced customer service channels. Grow your support coverage – Every call is an opportunity to create a great impression to customers. Outsourced Customer Service Channels.

Customer Service 98

Customer Service Contact Center Multi-Channel Social Media 98

SurveySparrow

APRIL 22, 2020

Boost your customer service by managing and closing the maximum number of tickets through a multitude of channels like phone, email, web, social media, mobile app etc. The context-aware help desk software can help you manage and close numerous requests through multiple channels.

2020 52

2020 Multi-Channel Omnichannel Document 52

Magellan Solutions

JULY 15, 2021

Moreover, they maximized their mode of communication by using phone, email, and LinkedIn touches in an integrated outreach cadence. . They helped the organization listen to call recordings. Until they perfectly refined their calling strategy to maximize positive results. Challenges.

Call Center 40

Call Center B2B Sales Retail 40

Kustomer

JANUARY 14, 2021

He says, “So when you think about your support as a business and how you’re enabling your customer, educating your customer and supporting your customer, you have to do that through many different lenses, through many different channels.” And you drive consistency for those channels. Are we sharing the same message? Ed Porter: (08:12).

Multi-Channel 81

Multi-Channel Contact Center Customers Sales 81

CustomerSuccessBox

FEBRUARY 20, 2022

A call recording facility is available to avoid writing logs Manage amazingly all the accounts with a 360-degree view of them. Stay in touch with customers using the automated workflow triggering the teams to drive better communication with the customers. Sync the Googe calendar and Gmail for effective interaction.

Measurement 52

Measurement 2022 Customer Success B2B 52

SurveySparrow

AUGUST 31, 2020

Communications : It allows you to have full visibility of the entire communication with your audience by tracking calls, emails, and history. Manage your contacts, inbox, calls, and schedule them with the activity calendar that is available. You can store and sync calls, emails, call records, etc.

Sales 59

Sales Management 2020 Multi-Channel 59

NICE inContact

JULY 23, 2015

Some recent additions to the arsenal include: Cross Platform Communication. In any given contact center, of any size, you will find a multitude of solutions to manage forecasting, scheduling, IVR, ACD, call recording, quality management, performance management, etc. Single Multi-Channel Interface.

Contact Center 48

Contact Center Multi-Channel Social Media Call Recording 48