CSM Magazine

JUNE 27, 2022

If someone reaches out to a customer service rep and isn’t treated correctly, they won’t hesitate to sever ties. Did you know that 96% of consumers leave a business due to poor customer service? What do you already know about your customers? What products or services do they purchase frequently?

Social Media 52

Social Media Customer Experience Customer Service Representative Call Center 52

Magellan Solutions

OCTOBER 3, 2022

Outbound Call Proper Etiquettes, Best Practices and More! Want to expand your customer reach ? An outbound call is a brilliant approach for firms to connect with their target audience, develop loyalty, or anticipate and meet possible client demands. RETENTION OF CUSTOMERS. 10 OUTBOUND CALL ETIQUETTES & TIPS.

Call Center 75

Call Center Consumers Call Recording Poor Customer Service 75

ProProfs Chat

APRIL 19, 2019

Offer special treatment – 48% of buyers expect specialized treatment for being a good customer. Poor service increases churn – 56% of people around the world have stopped doing business with a company because of a poor customer service experience. Related Read: Channels for Collecting Customer Feedback.

Sales 85

Sales Customer Service Multi-Channel Marketing 85

ProProfs Chat

JANUARY 29, 2020

What Is Multi-Channel Customer Service? Well, there was a time when companies relied on a single channel approach to connect and interact with customers. It’s multi-channel customer service that is becoming the new norm, given the scores of benefits it provides. Let’s first start with the basics.

Multi-Channel 98

Multi-Channel Customer Service Social Media Communication 98