Call Recording Contact Center Interaction Telecommunications 
Talkdesk
MARCH 4, 2021
One efficient way to take action is to repurpose on-site resources, such as bankers, by leveraging contact center functionality and mobilizing them around a client. Provide a smartphone and mobile-ready contact center software. To achieve this, it’s best to acquire contact center software that is mobile-ready.
Talkdesk
OCTOBER 29, 2020
Several years ago, I was doing a research project for a leading telecommunications company. Customers now expect a differentiated, consistent, personalized and fast CX that is always accessible — whether they’re interacting with a customer service representative, a sales associate, a service technician or any other employee at your company.
Thematic
JANUARY 27, 2019
Contact centers often miss out on many opportunities on how to improve their team’s performance and deliver critical insights to the rest of the company, simply because the analysis of mountains of data they collect may seem daunting. Unstructured data is data that isn’t stored in a fixed record length format. Case study.
Expert insights. Personalized for you.
94 
Let's personalize your content