CSM Magazine

FEBRUARY 23, 2021

He has 25 years of experience in data, analytics and BI, 15 of which have been with contact centres for leading companies in telecommunications, energy and high-tech industries. Calabrio is the customer experience intelligence company that empowers organisations to enrich human interactions. About Calabrio.

Technology 52

Technology Telecommunications Call Recording Insurance 52

Talkdesk

MARCH 4, 2021

Let’s look at the common challenges a location-based workforce faces in order to understand better how CX leaders can embrace the opportunity: When it comes to communications for their mobile workforce, most companies still rely on a digital enhanced cordless telecommunications (DECT) phone. 4 steps to boost customer experience: 1.

Contact Center 94

Contact Center Customer Experience Banking Telecommunications 94

CSM Magazine

JULY 27, 2021

Call center scripts are predeveloped templates and guidelines for customer agents to follow while interacting with a user. Call center scripts are implemented to have a standard model and tone of communication and provide necessary and consistent information for enriched customer interaction and experience.

Call Center 52

Call Center Telecommunications Automotive Call Recording 52

Talkdesk

OCTOBER 29, 2020

Several years ago, I was doing a research project for a leading telecommunications company. Customers now expect a differentiated, consistent, personalized and fast CX that is always accessible — whether they’re interacting with a customer service representative, a sales associate, a service technician or any other employee at your company.

Insurance 50

Insurance Net Promoter Score Telecommunications Call Center 50

Natalie Petouhof

FEBRUARY 16, 2016

Tweet Numonix announced enhanced integration of its award-winning RECITE® interaction recording solution with Allworx VoIP business telephone systems. Users of Allworx business telephone solutions can now benefit from enhanced integration with Numonix’s RECITE interaction recording solution.

Telecommunications 58

Telecommunications Competitive Advantage Call Recording Interaction 58

CSM Magazine

APRIL 28, 2021

For example, traditional telecommunications companies are still struggling to throw off the shackles of their voice only heritage to transition to an omnichannel world. Calabrio is the customer experience intelligence company that empowers organisations to enrich human interactions. Competition v co-opetition. About Calabrio.

Omnichannel 59

Omnichannel Telecommunications Call Recording Connections 59

Thematic

JANUARY 27, 2019

Unstructured data is data that isn’t stored in a fixed record length format. In a contact center, examples can be survey comments, email, social media posts, chat transcripts, call recordings, quite a lot of different types of data. We worked with a telecommunications provider whose goal was to increase their NPS.

Customer Service 59

Customer Service Contact Center NPS Financial 59