Call Recording Contact Center NPS Telecommunications 
Thematic
JANUARY 27, 2019
Contact centers often miss out on many opportunities on how to improve their team’s performance and deliver critical insights to the rest of the company, simply because the analysis of mountains of data they collect may seem daunting. Unstructured data is data that isn’t stored in a fixed record length format. Case study.
Talkdesk
OCTOBER 29, 2020
Several years ago, I was doing a research project for a leading telecommunications company. The company was seeking insight into low net promoter scores (NPS) and brand loyalty. Customers loved the quality of their internet services, but still wouldn’t recommend them to anyone. They can also save interaction details (e.g.,
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