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A Connected Enterprise – 3 Ways to Turn Theory into Practice

CSM Magazine

JUNE 24, 2021

We discovered how Connected Enterprises enjoy far higher levels of workforce and customer engagement than their peers. At the same time, they share a unique opportunity to raise the profile of their customer service team or contact centre. Aspire to connectedness for a winning CX strategy.

Connections 52
Connections Customer Connectedness Call Recording Omnichannel 52
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What’s Stopping You From Becoming a Connected Enterprise?

CSM Magazine

JUNE 3, 2021

We learned how the secret to success lies in promoting a Connected Enterprise ethos that enables everyone, regardless of department, function or job role, to work together on cultivating better customer relationships. We conclude by recommending three practical tips and techniques to guarantee a smooth transition to all-round connectedness.

Connections 52
Connections Customer Connectedness Call Recording Article 52
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