3 tips on how to scale your contact center for the seasonal rush
Talkdesk
NOVEMBER 25, 2020
Also, when agents update customer information in the ecommerce platform, Talkdesk will automatically update as well. When the call is over, Talkdesk automatically populates the call recording and data into the customer’s activity feed. This includes IVR, omnichannel, self-service and outbound.
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