Avaya

JANUARY 26, 2018

Desktop screen capture: This is an undetectable back-end process that records desktop screen activity during each customer interaction. Supervisors and managers can use this both in the contact center and back office to view customer interactions from beginning to end via synchronized screen and call recordings.

2004 51

2004 White Paper Financial 2008 51

Talkdesk

NOVEMBER 25, 2020

Integrate with your ecommerce technology stack Seamlessly connecting your contact center to ecommerce platforms, such as Shopify and BigCommerce , allows valuable information from customer interactions to quickly reach your customer service agents. But how can they do it?

Contact Center 101

Contact Center Call Recording Omnichannel Technology 101

BirdEye

DECEMBER 22, 2023

For sales and customer service teams, this means connecting with the right person at the right time, reducing wait times, and improving the workflow. Enhanced communication increases productivity, as team members can collaborate easily and promptly address customer needs. It’s about present needs and future scalability.

Communication 109

Communication Demo Call Recording Connections 109

BirdEye

JUNE 14, 2023

Using these channels strategically will help keep customers engaged and employees productive. Whether it’s building the confidence of a new customer, establishing a better rapport with your staff, or resolving customer complaints , effective communication is essential for business success and growth.

Communication 98

Communication Social Media Document Advertising 98

Magellan Solutions

DECEMBER 14, 2022

During busy times like Christmas and other holidays, call handling may be one of the least concerning, missing out on potential business opportunities. Unanswered phone calls from customers may also give them a negative impression of how you do business. . Call Recording Is Possible. Offer An Order-Line Service .

Call Recording 75

Call Recording Books Consumers Sales 75

SurveySparrow

JULY 3, 2021

But the battle for sales, brand loyalty, and customer retention in 2021 and beyond will be won by businesses that take customer experience seriously and execute strategies that audiences connect with. So why is customer experience significant all of a sudden? Capture customer feedback.

Brands 59

Brands Customer Experience Travel Social Media 59

Talkdesk

MAY 6, 2020

Built on a modern cloud-native microservices architecture, Talkdesk CX Cloud provides the most comprehensive suite of contact center applications on a single cloud platform, including: Customer engagement applications to help organizations intelligently and cost-effectively interact with customers on the channel of their choice.

Contact Center 80

Contact Center 2010 Competitive Advantage Call Recording 80

Magellan Solutions

DECEMBER 10, 2019

It allows agents to log in anywhere as long as they have a computer, a headset, and a good internet connection. RingCentral – It transforms your desktop into a call controller with an array of features and options. Zendesk – This software allows you to connect with your clients using one easy to use platform.

Customer Service 98

Customer Service Contact Center Multi-Channel Social Media 98

Kustomer

JANUARY 14, 2021

Tips for Relating With The Customer. Having years of experience and quite a diverse background in customer engagement, Ed Porter has developed a deep understanding of his customers. So the reactive side is how do you keep a pulse on the customer? There’s a lot of channels to connect with your customers.

Multi-Channel 81

Multi-Channel Contact Center Customers Sales 81

CustomerSuccessBox

FEBRUARY 20, 2022

Again the flexibility in the rules engine allows connecting vivid data sources to derive insights from the customer data. Connecting vivid data sources to derive insights from the customer data. Allows setting custom automated workflows based on the interactions to efficiently manage accounts.

Measurement 52

Measurement 2022 Customer Success B2B 52

Avaya

JANUARY 29, 2019

Workforce Engagement, previously known as Workforce Optimization, has become an essential differentiator for organizations that are seeking to deliver a better customer experience, improve agent productivity and increase profits. Download the “ Optimizing the Agent Journey to Perfect the Customer Journey ” white paper.

White Paper 67

White Paper Engagement Contact Center Customer Experience 67

Avaya

JUNE 18, 2018

Workforce optimization solutions play a key role in helping you transform your customer engagement initiatives, improve the productivity of customer support personnel, and comply with ever-increasing regulations. Your entire organization needs to perform at the highest levels to support this end-to-end brand journey.

Contact Center 40

Contact Center 2018 Competitive Advantage Call Recording 40

Avaya

MAY 20, 2019

When thinking about Workforce Engagement , what comes to mind? Call recording? You wouldn’t be wrong, but Workforce Engagement has evolved into so much more. As partners for nearly 15 years, Avaya and Verint represent the best of what customer engagement leaders can do (Avaya being No. Quality Management?

White Paper 11

White Paper Net Promoter Score Marketing Contact Center 11

Grade.us

MAY 28, 2019

Kissmetrics decided to pivot, changing from a Web analytics provider to a customer engagement automation, behavioral analytics, and email campaign automation provider. PhoneWagon claims to be the #1 Top Rated Call Tracking Software. Customer Engagement. Clearbit Connect. Kissmetrics. Pricing: $11 - $45.

2019 37

2019 Marketing Social Media Advertising 37

CSM Magazine

JUNE 3, 2021

Ross Daniels at Calabrio outlines the obstacles and how to tackle them using 3 winning strategies for connecting staff and customers. In our last two articles, we established what it means to be a Connected Enterprise and the benefits such connectedness brings. We then discovered how everyone gains, from employees to customers.

Connections 52

Connections Customer Connectedness Call Recording Article 52