Talkdesk

MARCH 12, 2021

Omnichannel. A digital customer engagement solution that helps you quickly respond to customers in a contextualized way using their preferred communication channel (voice, chat, SMS, email or social media). Manage complex call flow designs. it’s one of the best CCaaS solutions on the block.

Contact Center 91

Contact Center Omnichannel Call Center Call Recording 91

CSM Magazine

JUNE 24, 2021

We discovered how Connected Enterprises enjoy far higher levels of workforce and customer engagement than their peers. At the same time, they share a unique opportunity to raise the profile of their customer service team or contact centre.

Connections 52

Connections Customer Connectedness Call Recording Omnichannel 52

Inbenta

MAY 7, 2021

Customers may also find it more helpful to see a step-by-step guide or a video tutorial, rather than taking instructions via phone. Omnichannel and multichannel strategies offer plenty of opportunity for learning about customers. It’s no use investing in tools that no one can use. What does VoIP mean for your company?

Customer Service 116

Customer Service Social Media E Commerce E-support 116

Talkdesk

NOVEMBER 25, 2020

Also, when agents update customer information in the ecommerce platform, Talkdesk will automatically update as well. When the call is over, Talkdesk automatically populates the call recording and data into the customer’s activity feed. This includes IVR, omnichannel, self-service and outbound.

Contact Center 101

Contact Center Call Recording Omnichannel Technology 101

CSM Magazine

AUGUST 4, 2021

There’s a once-in-a-generation opportunity to take advantage of increased digital traffic, provide excellent customer service in other channels, and unify omnichannel insights to improve bottom-line business results. Digital First, But Omnichannel Still Rules. Unify Omnichannel Insights for Better Results.

Banking 52

Banking Contact Center Customer Service Customer Experience 52

BirdEye

DECEMBER 22, 2023

FreeConferenceCall This service focuses on conferencing capabilities, perfect for businesses that rely heavily on group calls. It provides reliable conferencing services and features like call recording and screen sharing. This balances workloads, reduces hold times, and connects callers to the best agents.

Communication 109

Communication Demo Call Recording Connections 109

Talkdesk

MAY 6, 2020

Built on a modern cloud-native microservices architecture, Talkdesk CX Cloud provides the most comprehensive suite of contact center applications on a single cloud platform, including: Customer engagement applications to help organizations intelligently and cost-effectively interact with customers on the channel of their choice.

Contact Center 80

Contact Center 2010 Competitive Advantage Call Recording 80