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A Connected Enterprise – 3 Ways to Turn Theory into Practice

CSM Magazine

JUNE 24, 2021

Aspire to connectedness for a winning CX strategy. Becoming a Connected Enterprise provides the next big step in the evolution of the contact centre but what does it really mean for your customers? Connectedness benefits everyone, from customers and customer service management to agents themselves.

Connections 52
Connections Customer Connectedness Call Recording Omnichannel 52
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What’s Stopping You From Becoming a Connected Enterprise?

CSM Magazine

JUNE 3, 2021

WEM solutions can unify call recording, quality management, workforce management, multichannel analytics and advanced reporting in a single easy-to-use platform for all-round IT connectivity and customer connectedness.

Connections 52
Connections Customer Connectedness Call Recording Article 52
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