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Remove Brands Remove Call Recording Remove Customer Connectedness Remove Customer Satisfaction
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A Connected Enterprise – 3 Ways to Turn Theory into Practice

CSM Magazine

JUNE 24, 2021

Aspire to connectedness for a winning CX strategy. Becoming a Connected Enterprise provides the next big step in the evolution of the contact centre but what does it really mean for your customers? Connectedness benefits everyone, from customers and customer service management to agents themselves.

Connections 52
Connections Customer Connectedness Call Recording Omnichannel 52
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What’s Stopping You From Becoming a Connected Enterprise?

CSM Magazine

JUNE 3, 2021

Aim to involve all parts of the organisation to establish what connectedness means for your brand and communicate the definition widely. Calabrio is the customer experience intelligence company that empowers organisations to enrich human interactions.

Connections 52
Connections Customer Connectedness Call Recording Article 52
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