Call Recording Customer Connectedness Customer Satisfaction Management 
CSM Magazine
JUNE 24, 2021
Becoming a Connected Enterprise provides the next big step in the evolution of the contact centre but what does it really mean for your customers? Connectedness benefits everyone, from customers and customer service management to agents themselves.
CSM Magazine
JUNE 3, 2021
Contact centre technologies such as Artificial Intelligence, AI, can be used to assess the sentiment in a customer’s voice and track their satisfaction during the buyer journey, or route customers to the correct agent. About the Author. Ross Daniels is Chief Marketing Officer at Calabrio.
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