Call Recording, Customer Engagement, Engagement and Lifetime Customer

Three Ways to Get More Value from Your Workforce Optimization Platform

Avaya

JUNE 18, 2018

Each interaction is critical and contributes to the overall lifetime customer experience that drives engagement, value and loyalty. What if you could make decisions and tweaks to your products, services, business process, or customer experience strategy based on things like customers’ tone of voice and word choice?

Contact Center

Contact Center 2018 Competitive Advantage Call Recording

How to Better Understand Your Customer With Ed Porter

Kustomer

JANUARY 14, 2021

Tips for Relating With The Customer. Having years of experience and quite a diverse background in customer engagement, Ed Porter has developed a deep understanding of his customers. It’s being able to look at the data within your transactions that are happening between your frontline and your customers.

Multi-Channel

Multi-Channel Contact Center Customers Sales

CXDNA Update

Three Ways to Get More Value from Your Workforce Optimization Platform

How to Better Understand Your Customer With Ed Porter

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